Privacy Policy

Last updated: January 18, 2026

1. Introduction

Hextrap ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

  • Account information (email, name, organization details)
  • Authentication credentials and SSO information
  • Firewall configurations and package security settings
  • Communication preferences and consent records

2.2 Automatically Collected Information

When you use our service, we automatically collect:

  • Usage data (features accessed, actions performed)
  • Device information (browser type, operating system)
  • IP addresses and connection data
  • Log files and analytics data

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and manage your account
  • Send you technical notices and security alerts
  • Respond to your requests and provide customer support
  • Monitor and analyze usage patterns and trends
  • Send marketing communications (with your consent)
  • Protect against fraud and unauthorized access

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

  • With your consent or at your direction
  • With service providers who assist in our operations
  • To comply with legal obligations or court orders
  • To protect our rights, property, or safety
  • In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

7. Your Rights and Choices

You have the right to:

  • Access and review your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to processing of your information
  • Opt-out of marketing communications
  • Request a copy of your data in a portable format

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and preferences.

Types of Cookies We Use:

  • Essential Cookies: Required for the website to function (session management, authentication)
  • Analytics Cookies: Google Analytics to understand how visitors use our site and improve user experience

You can control cookies through your browser settings. Note that disabling certain cookies may limit website functionality.

9. Third-Party Services

We use third-party services to help us provide and improve our service:

  • Google Analytics: We use Google Analytics to analyze website traffic and user behavior. Google Analytics may collect information about your device, browsing actions, and patterns. For more information about how Google uses data, visit Google's Privacy Policy.
  • Amazon Web Services (AWS): We use AWS for hosting, database, and email services. AWS complies with GDPR and other privacy regulations.

Our service may also contain links to other third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: [Your contact information here]

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